Terms and Conditions

Your Health and Safety

As our customer, you agree to not to enter the same room that your Premier Five Star Carpet Care technician is working on or has equipment in.
In the interest of your health and safety, we advise that:

1. The carpet or floor may remain damp for several hours after the completion of the work. This may result in a slip hazard when walking from the carpet to hard floors such as tiles or floorboards.
2. We will need to use electrical items and we ask you to be careful not to trip over any cords and keep children away from equipment that may be turned on.
3. We may need to place a bucket that contains a heater and hot water in the laundry or bathroom.

For safety reasons, people and pets should be kept out of the area and away from the area for the duration of the works.
In addition, we ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work.

COVID-19

In the case of restrictions due to the coronavirus, we may be unable to attend as arranged. Alternative arrangements will be made in accordance to the current restrictions imposed or work deferred until a time that it is able to be completed.

Our technicians are all certified in COVIDSAFE practices and will be wearing gloves and facemasks when they attend your home or business. We visit many locations each day and these procedures are in place for your safety.

Delivery of Service

Premier Five Star Carpet Care cannot guarantee that all stains will be removed upon cleaning or refinishing. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Premier Five Star Carpet Care cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
These conditions may include but are not limited to:

• Dyes not properly set in manufacture or re-dyeing
• Lounge suites and sofas that have water or solvent soluble coloured backing material
• Carpet that has been over-stretched during laying or suffers from de-lamination
• Carpet that has suffered sun-damage, making it fragile or affecting dye colour
• The use of high alkaline cleaning solutions or other products that may un-set dyes in the fibres of the carpet or upholstery
• Markers used on carpet, fabric backing or padding
• Sacrificial coatings used on timber floors
• Ghosting on a timber floor
• De-laminating polyurethane on a wood floor not obvious during the initial inspection
• Bodily fluids within mattresses
• Specialist services such as flood remediation, deep cleaning & floor restorations may attract an additional fee.

Premier Five Star Carpet Care will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 7 days of completion of the work. In the event of a customer complaint, the customer undertakes to give Premier Five Star Carpet Care the opportunity to rectify all work. Please call us immediately and we’ll be back within 48-hours to inspect and resolve any work that you are not happy with.
A minimum call out fee of $140 applies to any project.

Specific Service Information

Carpet Cleaning

Prices are subject to an average room size of 13-15 square metres. Stairs are quoted per step. Difficult stains may incur an additional charge. A minimum 2-room call out is $140. Special offers are available statewide in Tasmania, however if you live in a remote location we ask you to be patient so we can schedule your cleaning requirements with others nearby.

Upholstery

Price is per seating position (80cm) and subject to the condition of the upholstery. Maximum width of a seating position is 80cm. A seating position wider than 80cm will incur an additional charge. Additional charges may apply for recliners, ottomans and chaises. Leather upholstery is subject to additional charges.

Carpet and Fabric Protection

As our customer, you agree that you have been informed that there are various types of fabric protection and the type used by Premier Five Star Carpet Care could best be described as a stain release.

This means that on each type of carpet or fabric its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet.

Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

Payment Methods

Payment is to be made by Eftpos at the time of purchase and our technician will have a portable Eftpos terminal with him when he completes the job. We accept payment by credit card or cash. In the event that payment is not made according to our payment terms and we take action to recover the debt, then you, the client, shall be liable for all costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

If payment is made by Credit Card and the transaction cannot be completed for any reason, then payment will be considered to be ‘On Account’ per the Terms and Conditions of the Invoice.

Cheques will only be accepted where an account has been set up prior to the job. If an account has been set up and payment is not made by the due date, or payment is dishonoured or otherwise, Premier Five Star Carpet Care reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

Cancellation Fees and Surcharges

Premier Five Star Carpet Care reserves the right to charge customers a cancellation fee (minimum of $75) if adequate notice of 48-hours is not given for the cancellation of the booking.

In certain instances, a deposit may be taken in advance of the job. This deposit is fully refundable and transferable providing you, the client, give a minimum of 2 full business days’ notice by telephone, that you wish to cancel or reschedule a booking.

Premier Five Star Carpet Care may require payment in advance for services provided on vacant premises.

Surcharges may be charged on jobs booked for weekends, after hours or public holidays; in multi-level apartment blocks or when more than one operator is required.

Respect and Courtesy

Premier Five Star Carpet Care expects a standard of behaviour from customers that is respectful, courteous & responsible. Our team members are instructed to not tolerate any rude or abusive behaviour.